USING AI TO REFORM BUREAUCRACY AND DEVELOP WORKFORCE SKILLS IN THE DIGITAL ERA: A CASE STUDY OF THAILAND

Abstract

This study looks at the use of artificial smarts (AI) in changing government work and improving job skills in Thailand’s public sector during the digital time. Using a way of res͏earch that talks to people, this study is based on a big look at school writings, policy papers, and real-life examples about AI-led changes in public jobs. The research checks how AI tools can make government work better, speed up admin tasks, and boost new ideas in public service giving. Also, the study checks how AI affects worker growth, especially in fixing skill holes and helping workers in public jobs adjust better. Main results show that bringing AI into public work needs smart planning an investment for digital tools also training programs as well the study ends by showing the troubles and chances linked to AI use in Thailand's system, stressing the need for fair thinking and strong rules to make sure it works well and lasts long.