A Study On Users Satisfaction About Electric Vehicle Of Two Wheeler With Reference To Chennai City

Abstract

Electric two-wheelers (e2Ws), including e-bikes and e-scooters, have emerged as a sustainable alternative to traditional petrol-powered vehicles, offering advantages such as lower emissions, reduced operating costs, and quieter operation. Driven by rising environmental concerns and fuel prices, both governments and consumers are increasingly turning to electric mobility solutions. However, the rapid growth of this sector has also introduced several challenges—particularly in terms of safety, regulatory oversight, and consumer perception. This study was conducted to assess the awareness and satisfaction levels of e2W users in Chennai city. Based on the findings, the researcher concludes that strengthening government initiatives and enhancing dealership engagement can play a vital role in accelerating EV adoption. While users value the cost-efficiency, performance, and environmental benefits of e2Ws, the sector must urgently address issues such as inadequate charging infrastructure and limited design options. Expanding the charging network and offering more customization choices should be prioritized to improve user satisfaction and drive broader acceptance.