Exploring the Dynamics of Doctor-Patient Communication and Its Impact on Health-Related Decision-Making among Daily Wage Workers in Dharavi

Abstract

This study examines the dynamics of doctor-patient communication and its impact on health-related decision-making among male daily wage workers in Dharavi, a densely populated urban slum in Mumbai, India. The study uses sequential explanatory research design, employing both quantitative and qualitative methods to explore this critical issue. The subsequent qualitative phase aims to explain the findings by exploring participants' lived experiences and cultural contexts. Preliminary insights suggest that workers’ trust in healthcare providers is contingent on transparent and empathetic communication. By integrating quantitative and qualitative approaches, this study also offers actionable recommendations for enhancing patient-centred healthcare practices in urban slums.