Implementation of the Home Care Platform as an Innovation in Health Services to the Community

Abstract

Introduction: Technological developments in the 4.0 era have brought various conveniences to society, including in the health sector. Application-based services that utilize internet connections via devices such as smartphones are an innovative solution to meet society's increasingly complex needs. This study aims to develop a web and mobile-based home care clinic application prototype, which is designed to make it easier for patients to obtain health services at home. With this application, users can order services, carry out consultations, communicate with doctors or paramedics, and make payments online. The culture of Indonesian society, which is still influenced by “priyayi” attitude, is one of the factors driving the success of this application, because of its nature of providing comfort in service.
Objectives: The aim of this research is to improve various features and services for the community and give partners the freedom to use them according to their needs.
Methods: The home care application was developed using agile methods, which allows flexibility and adaptation according to user needs. Development procedures include problem identification, system design, implementation, testing, and application in the field. The testing method uses a standardized System Usability Scale (SUS) to test the UI/UX of the platform.