Impact of Telemedicine on Patient Satisfaction in the Healthcare Sector: A Literature Review Article

Abstract

The general objective of this research was to understand the scientific evidence of the impact of telemedicine on patient satisfaction in the health sector. A qualitative approach and a literature review were used, covering national and international studies. The instruments applied included content analysis of scientific publications. The main results indicated that telemedicine improves patient satisfaction, standing out for its accessibility and reduction of waiting times. Studies in Norway, the United States and Peru showed high levels of satisfaction, comparable or higher than face-to-face consultations, especially in health emergency contexts; in addition, technological barriers and the lack of a physical examination were identified as important limitations. It was concluded that telemedicine has established itself as an effective and well-accepted tool for medical care, especially during the COVID-19 pandemic.