Empirical Study On The Factors Influencing The Choice Of Private And Public Hospitals

Abstract

The health care industry in recent times has restructured its service delivery system in order to survive in an enduring atmosphere responding from development of the industry, reduced financing, and increased competition. The restructuring has centered on finding effective ways to satisfy the requirementsand appeals of the cases. This case- centered health care service approach shifts the culture of the health care system from one formed by the preferences and decisions of medical professionals to one shaped by the views and requirements of its users. Consumer satisfaction is a abecedarian demand for health care providers. Satisfaction is important when cases themselves and institutional health care service buyers, make selection judgments. In addition to its positive impact on patient retention and client commitment, patient satisfaction influences the rates of patient compliance with physician advice.