Administrative quality of employees in a municipality – Lambayeque

Abstract

Public administration quality is a critical determinant of government efficiency and effectiveness. This study investigates the administrative quality of a municipality in Lambayeque, Peru, through an extensive bibliographic review of 34 indexed publications. The research analyzes international, national, and regional perspectives, focusing on challenges and improvements in public administration, including the adoption of digital technologies, quality management systems, and transparency initiatives. The findings highlight the importance of continuous improvement, strategic management, and citizen engagement to enhance public trust and administrative effectiveness. This study offers valuable recommendations for policymakers seeking to modernize public administration practices.