Navigating the Unspoken: Understanding Silence and Blocking in Instant Messaging

Abstract

Instant messaging, a widely used method of contemporary communication, connecting individuals across distances while also shaping their emotional experiences. The present study is a qualitative exploration to understand the nuanced emotional and psychological experiences associated with instant messaging (IM) in various interpersonal contexts among undergraduate students. Using a purposive sampling method, semi-structured interviews were conducted with ten participants. Reflexive thematic analysis was employed to analyze the transcripts. Eight themes were generated: Messaging as a Communication Catalyst; Emojis: Feelings in Icons; Expected Responsiveness Parameters; Communication Silence: Reasons and Strategies; Silent Blue: Digital Rejection; Blocking: Out of Sight, Out of Mind; Emotional Terrain in Group Chats; and Cognitive Disquiet and Emotional Strain. The findings highlight the impact of instant messaging (IM) on mental health and the intricate dynamics of digital communication, enhancing our understanding of its emotional impact on users.