Community E-Readiness in Adopting Technology: Evaluation of the Implementation of Digital Population Identity Application in Ternate City, Indonesia

Abstract

The implementation of the Digital Population Identity (IKD) application by the Ternate City Population and Civil Registration Service (DUKCAPIL) is an effort to modernize public administration in supporting the digitalization of population services in Indonesia. This study aims to evaluate the e-readiness of the government and the community in adopting IKD technology, using six main indicators: E-Leadership, Culture, E-Governance, Human Resources, ICT Infrastructure, and Business Climate. A qualitative approach with a descriptive method is used to explore the social phenomena that occur, through in-depth interview techniques, observations, and Focus Group Discussions (FGD). The results of the study show that innovative e-leadership and technology-based service strategies, such as the "Dukcapil Nongki" program and outreach services, have increased the use of IKD by 16% of the total population. However, the transformation of digital culture still faces challenges, especially in the elderly and people who are less familiar with technology. Although the technological infrastructure and basic human resource competencies are adequate, obstacles such as outdated hardware and limited internet access in remote areas affect the effectiveness of IKD implementation. Collaboration between government, society, and the private sector creates a conducive business climate to support the digitalization of public services. This study recommends strengthening human resource training, hardware rejuvenation, and expanding socialization strategies to increase the adoption of IKD. In addition, further studies on the long-term impact of IKD implementation on administrative efficiency and public satisfaction as well as comparative analysis of implementation in other regions are needed to enrich the development of e-governance in Indonesia. These findings are expected to be a guide for the development of technology-based public service innovations in the future.