Assessment of Patient Satisfaction among Cancer Patients

Abstract

Aim:The aim of this study was to assess and investigate the assessment of patient satisfaction among cancer patients by using The European Organization for Research and Treatment of Cancer (EORTC) has developed the PATSAT-C33 Scale. The study include Doctor, nurse, counsellor, services of organization among cancer patients. Introduction: Cancer is a major public health concern worldwide, characterized by the uncontrolled growth and spread of abnormal cells. It encompasses a broad range of diseases that can affect virtually any part of the body. The complexity and severity of cancer necessitate comprehensive medical interventions, which can include surgery, chemotherapy, radiation therapy, and immunotherapy. As such, the treatment journey for cancer patients is often prolonged and arduous, posing significant physical, emotional, and psychological challenges.In this context, patient satisfaction has emerged as a critical metric for evaluating the quality of cancer care. It encompasses various dimensions of the patient experience, including the effectiveness of communication with healthcare providers, the level of emotional support received, the efficiency of care coordination, and the overall comfort and convenience of the treatment environment. High levels of patient satisfaction are associated with better adherence to treatment protocols, improved clinical outcomes, and enhanced overall well-being. Patients' satisfaction with an encounter with health care service is mainly dependent on the duration and efficiency of care, and how empathetic and communicative the health care providers, it is favoured by a good doctor-patient relationship. Materials and Methods: The aim of this study was to assess and investigate the assessment of patient satisfaction among cancer patients by using the European Organization for Research and Treatment of Cancer (EORTC) has developed the PATSAT-C33, a standardized questionnaire specifically designed to assess patient satisfaction with cancer care. The PATSAT-C33 includes 33 items that cover various domains of patient satisfaction, including Doctor-patient communication, nursing care, counselling support, Hospital environment, Information provision Overall satisfaction. Each item is rated on a 5-point Likert scale, ranging from 1 (Poor) to 5 (Excellent). Results and Discussion: Table no – 5 shows that The largest group of patients rated their satisfaction as good (38 %), indicating they were generally satisfied, Almost as many patients rated their satisfaction as very good (37.3 %), showing they were quite pleased.A significant number of patients rated their satisfaction as excellent (18%), indicating they were very happy with their experience. A small number of patients rated their satisfaction as Fair (5.3%) ,Very few patients rated their satisfaction as Poor (1.3%). assessing patient satisfaction is an essential component in evaluating the quality of healthcare services provided to cancer patients. The satisfaction of cancer patients is significantly influenced by their interactions with healthcare professionals, including doctors, nurses, and counsellors (medico social workers), dietitians, physiotherapist etc. Each of these roles contributes uniquely to the patient experience. Conclusion:the assessment of patient satisfaction among cancer patients at the hospital demonstrates a high level of satisfaction, with the majority of patients rating their experience as Good, Very Good, or Excellent. This positive feedback reflects well on the hospital's quality of care, patient outcomes, and reputation. However, addressing the areas of moderate dissatisfaction is essential for continuous improvement and maintaining high standards of patient care.