Job Satisfaction of Nurses in the Pediatric Department of an Obstetrics and Pediatric Hospital and Some Influencing Factors: A Study at a Typical Obstetrics and Pediatric Hospital in the Mekong Delta in Vietnam

Abstract

Research Objectives: This study aims to assess the job satisfaction of nurses in the Pediatric Department of an Obstetrics and Pediatric Hospital and some influencing factors at a typical obstetrics and pediatric hospital in the Mekong Delta of Vietnam with two main objectives: The first is description the job satisfaction of nurses in the Pediatric Department of the Hospital; The second is analysis some factors influencing the job satisfaction of nurses in the Pediatric Department of the Hospital. Research Methods: A mixed-methods approach (quantitative and qualitative) was used, with the quantitative part employing a cross-sectional study design. The study was conducted at An Giang Obstetrics and Pediatric Hospital from May 2024 to the end of September 2024. Research Results: The research results showed that the job satisfaction of pediatric nurses at An Giang Obstetrics and Pediatric Hospital in 2024 was 52.4% (average score 3.9 ± 0.6). The highest satisfaction rate was related to leadership, colleagues, and general hospital factors at 65.3%. The lowest was related to the working environment, with a satisfaction rate of 48.4%. Satisfaction with internal regulations, salary, and benefits was 51.6%, and satisfaction with work, learning opportunities, and promotion was 64.5%. Factors related to job satisfaction of pediatric nurses included: age, marital status, professional qualifications, shift work, leadership position, type of labor contract, and years of service. Some factors negatively affecting nurses' job satisfaction included: deteriorating facilities, old and frequently broken office equipment requiring slow repairs, poor control of patient caregivers leading to poor security, patient overload during disease outbreaks, insufficient staffing to meet service and care needs, imbalanced salary regimes between departments, and lack of financial support for nurses' undergraduate and postgraduate training. Conclusion: The job satisfaction of nurses based on five groups of criteria reached an average level. Among these five groups, the highest satisfaction rate was related to leadership, colleagues, and general hospital factors. The lowest satisfaction was related to the working environment. Factors such as age, marital status, professional qualifications, shift work, leadership position, type of labor contract, and years of service all had a statistically significant impact on patient satisfaction. The study did not find a correlation between gender, concurrent jobs, department of work, and nurses' job satisfaction (p > 0.05).