Exploring the Awareness and Adoption of Online Healthcare Consultations in Metro Vigan, Philippines

Abstract

Introduction: The COVID-19 pandemic accelerated the adoption of telehealth, offering a safer alternative to traditional in-person care. However, its adoption remains limited, especially among socioeconomically disadvantaged groups. This study investigates the awareness and usage of online healthcare consultations in Northern Philippines, focusing on socio-demographic factors.
Objectives: This research explored the respondents' adoption of online consultation in Metro Vigan. Specifically, it looked into the participants' socio-demographic profile, sources of health information, and awareness of online healthcare consultations, as well as the relationships between these variables to inform targeted health interventions.
Methods: A descriptive-correlational design was used, with a survey administered to 100 respondents to assess demographics, awareness, and adoption of online healthcare consultation.Results: Most respondents were young, primarily female, Roman Catholic, single, and unemployed, with moderate monthly incomes. Social media was the dominant information source (98%), while print media was less preferred (28%). A high percentage (81%) was aware of online healthcare consultations, largely due to COVID-19. There were positive correlations between consultation awareness and family income, occupation, and religion, while age, gender, education, and information sources showed no significant correlation.
Conclusions: The findings indicate that adoption and utilization of online healthcare consultations are influenced by socio-economic factors, with monthly family income, occupation, and religion playing a significant role. Social media was essential for disseminating health information, emphasizing its impact on public health participation.