Mediation in Conflict Management in Small Traditional Medicine Businesses in Central Java and the Special Region of Yogyakarta

Abstract

Conflict is commonly found in everyday life, both in household life, in an organization, in small or large companies, and internationally, including in the field of traditional medicine. The objectives to be achieved in this study are to identify the factors causing conflict, the impact of conflict, conflict resolution, and mediation in conflict management that can be used as a basis for resolving the controversy of traditional medicine conflicts in Central Java and the Special Region of Yogyakarta (DIY). This study is a qualitative study, with an exploratory approach. The informants in this study were workers at Small Traditional Medicine Businesses (UKOT) in Central Java and DIY. Data were obtained directly using researchers' in-depth structured interviews. The sampling technique used was snowball sampling. Data analysis in this study used an interactive model, starting with data reduction, data presentation, and then concluding/verification. This study succeeded in identifying several factors causing conflict in UKOT, namely communication, lack of cooperation, differences in personal values/individual characters, unpredictable policies, role conflicts, differences in perception, resource conflicts, and gaps. The results of this study indicate that conflict can have both positive and negative impacts. Conflict resolution is done by compromise, being quite cooperative and assertive, but not to the extreme level, and also problem-solving. The appropriate mediation is facilitative mediation, which is a way to resolve conflicts peacefully that is appropriate, effective, and can open wider access to the parties to obtain a satisfactory and just solution.